We will respond as soon as possible, but do allow up to 48 hours.
If you have a genuine enquiry and don't receive a reply after several days, please email us again. We have found that some emails (particularly Aol.com emails) often get caught up in spam filters and are undelivered. If you have sent email from an aol email account, please contact us using a different email address. Thank you.
Don't panic! Before contacting us, please try the following to see if it resolves the problem:
# Check you are logging in with the correct username and password. Please note that the log-in is `case sensitive' so if you signed up using capital letters in your password or username, you need to log-in using those capital letters where appropriate.
# Check that your web browser isn't blocking your access to the website. Try logging in with another web browser such as Firefox or Chrome.
# Sometimes, log-in problems can be caused by cache or cookie conflicts. Try clearing your cookies and cache for a fresh start but make sure you've remembered ALL your usernames & passwords!
# Sometimes, temporary technical gremlins occur, when one part of the website isn't speaking to another. Try logging in a little later to see if this resolves the issue.
If you're still unable to log-in after you've tried the above suggestions, do contact us and please be patient and kind! Technical gremlins can be very frustrating (for you and for us). They do occur sometimes and we'll do our best to get you back on the site as soon as possible.
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